Horizon Blue Cross Blue Shield of
Dear Sir or Madam,
I have just been told by your Customer Service department that you will not cover hearing aids for my 8-year-old daughter, as mandated by Grace’s Law [state law that mandates paying for hearing aids for kids 15 and under], because our policy is self-funded.
That you would use this clause to deny coverage for my daughter for this very expensive equipment is unconscionable. Because we have the bad luck to have to pay for our own coverage, having been laid off two years ago, we are denied?
I realize that our particular policy does not cover durable medical equipment. But to be told that we are not eligible for special assistance in this unique case, while others who are lucky enough to have their employer pay your bills do enjoy this benefit, is simply unfair.
I hope you will reconsider this decision.